Client Service
Shipping & returns
Every piece leaves the atelier insured and travels with its documentation. If it is not right, it comes back to us at our cost.
Last updated January 2026
Delivery
All MAMS orders are delivered fully insured, worldwide, at no cost to you. A signature is required on receipt.
Ready pieces dispatch within two working days. Made-to-order pieces take three to five weeks; commissions eight to twelve weeks. You will receive a personal note from your advisor at each stage.
Collection from the salon
If you would rather receive the piece by hand, choose salon collection at checkout. We hold the piece for thirty days and will arrange a private half hour for you to see it.
Packaging
Every piece travels in a hand-finished lacquered box with a gold-embossed pouch, a signed authenticity card and its hallmark documentation.
Gift orders travel without any indication of price, in a sealed house ribbon.
Returns
Unworn pieces in their original box may be returned within 14 days of delivery for a full refund. We arrange insured collection.
Engraved pieces and bespoke commissions are final, as they are made to your specification.
Duties and taxes
Orders shipped outside the GCC may be subject to import duties determined by the destination country. Any duties are the responsibility of the recipient; your advisor can estimate them before you order.
Aftercare
Cleaning and re-polishing at the atelier is complimentary for the lifetime of the original owner. Resizing and restringing are quoted individually.
Anything here you would like explained in person? A client advisor will answer plainly.